We're excited to announce a major enhancement to Microsoft Intune Remote Help's capabilities: full control support for macOS devices. With organizations that use macOS devices in their environments, providing efficient and secure remote assistance is paramount. This is part of a broader effort across Intune to provide cross-platform support and allow IT admins to manage any device with Intune. With this new functionality, IT help desks can now not only view Mac devices, but also take full control of them, streamlining troubleshooting and reducing time to mitigation. Whether it's configuring settings, troubleshooting software glitches, or assisting information workers, help desks can tackle problems quickly and efficiently.

Remote Help empowers IT to provide secure helpdesk-to-user connections. Remote Help helps to mitigate security risks, improve efficiency, and support workers anywhere. With the rise of help desk spoofing, the strong authentication built into Remote Help and security controls are more important than ever. Every help desk connection can be trusted, protected with compliant, conditional access policies, including the ability to support multi-factor authentication—ensuring the identity of both the helper and end user. Before initiating a remote session, helpers receive non-compliance warnings if the user's device does not adhere to organizational policies. Helpers and sharers can also maintain a continuous thread of communication throughout the session, leveraging the chat feature which supports special characters and multiple languages.